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Contact
Phone: (03) 9394 9471
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Address: 101 Broadbeach Circuit, Sanctuary Lakes VIC 3030

About Security at Sanctuary Lakes Resort
Security services at Sanctuary Lakes Resort operate 24 hours a day, 365 days a year, through a coordinated four-part system consisting of:

  • Mobile patrols
  • Alarm Response
  • Incident Response
  • Residential back-to-base alarm system monitoring by a specialist electronic monitoring system for Security response

The primary role of Sanctuary Lakes Security is to provide a first response to alarms activated at residential properties and community facilities throughout the resort. All alarm activations are reported to the monitoring control room and escalated to the Security Manager or Victoria Police where required.

Security officers conduct regular patrols across the estate and are responsible for observing and reporting suspicious or unusual activity.

Security vehicles are equipped with first aid response equipment, including a defibrillator, and all Security personnel are trained in first aid.

The security team can be contacted by calling 9394 9471

A reminder that the speed limit is 50km P/H within the resort.

It is important to understand that the Security staff do not have any additional law enforcement powers beyond those of the general public. Residents are encouraged to report any criminal or law-breaking activity directly to Victoria Police by calling 000.

Security regularly receives reports relating to issues that are managed by Wyndham City Council. The following matters should be reported directly to Council:

• Abandoned Vehicles

• Footpath Issues

 

• Building Sites

• Signs Repairs or Replacement

 

• Drainage

• Illegal Parking

 

• Dumped Rubbish

• Roads/Road Maintenance

 

• Graffiti

 

 

 Issues can be reported online via the Wyndham City Council Raise a Request or Issue page

https://www.wyndham.vic.gov.au/raise-request-or-issue

Alternatively, Wyndham City Council can be contacted on (03) 9742 0777 (including after business hours).

 

Alarm System

The security service provided for residents is supported by back-to-base monitoring of the alarm system.

In accordance with the Owners Corporation rules, all homes within the resort are required to have an approved security alarm system installed in line with the required specifications. Alarm systems must meet the minimum standards to ensure compatibility with the resort’s back-to-base monitoring service.

Residents may engage any licensed and qualified security technician to service, maintain, upgrade or install alarm systems, including smoke detectors. It is important that all technicians hold the appropriate licences and qualifications.

Please note that Sanctuary Lakes Resort Services recommends the Bosch 6000 alarm system.

Sanctuary Lakes Resort Services uses the alarm technician listed below. Residents are under no obligation to engage this supplier.

Advanced Living Solutions
Phone: (03) 9212 7999
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Website: https://advancedlivingsolutions.com.au/

Please note that fees may apply when engaging an alarm technician to assess or repair faults.

For properties that are being connected to the Security Control Room for the first time, or re-connected following an upgrade or installation of a Permaconn device, the alarm technician must contact one of the following while onsite to obtain the known installer code:

Failure to follow this process may result in Sanctuary Lakes Security being locked out of the alarm system. In these situations, Security staff may only be able to power down the system, and an alarm technician will be required to attend to resolve the issue.

The Security team can assist residents with basic troubleshooting, including issues such as flat alarm batteries. Any faults beyond the team’s capabilities will require attendance by a licensed alarm technician.

SLR Security recommends installing one of the three Wireless Alarm Monitoring devices:

1. PM24 -Single Sim: An alarm communicator using a 4G/5G mobile data network, eliminating the need for a fixed phone line. The device is installed within the alarm panel by a qualified technician and connected directly to the monitoring centre.

Benefits include:

        • No landline rental fees

        • No telephone call charges

        • Reliable alarm communication via the mobile network

2. PM24 -Single Sim + APP: Includes all features of the standard PM24, plus optional app functionality (additional costs may apply), allowing residents to:

        • Arm and disarm the alarm remotely

        • Check alarm system status via smartphone

Residents will receive setup instructions via SMS once the app is activated.

3. PM45 – Dual Sim: A dual-SIM 4G/5G alarm communicator offering additional redundancy by automatically switching between mobile networks if one network becomes unavailable. Includes all features of the standard PM24, and this device also includes optional app functionality for remote access and monitoring.

Important Notes

  • Not all alarm systems are compatible with PM monitoring devices.

  • These units operate independently of NBN, internet and landline services.

  • As there are no external telephone lines involved, alarm reporting can continue during power outages using the alarm system backup battery.

  • The PM24 reports to the monitoring control room daily.

  • The PM45 reports to the monitoring control room hourly.

 

Forms

  • Home Security Authority - For use when updating personal details or emergency contact details.
  • Alarm System Power Down Request Fault - For use when requesting a temporary disconnection of your alarm system due to an ongoing fault requiring maintenance or repair.
  • Alarm System Power Down Request Vacating - For use when permanently vacating the property.
  • Key Holding Authority - Residents may leave a property access key with Sanctuary Lakes Security for emergency access purposes. Keys will only be used in accordance with the conditions outlined in the Key Holding Authority Form. This service is provided free of charge.
  • Holiday Notification - Residents may notify Security when their property will be vacant during holidays or extended absences. This allows Security staff to maintain additional awareness of the property while unattended. This service is provided free of charge.