The responses from residents in the survey conducted in late 2013 highlighted a number of questions that needed answers. Many of the same matters were raised in the 2017 survey comments. This section provides answers to some of the more common questions asked. It also provides comment on incorrect assumptions made in response to the survey on matters related to Resort Facilities and Resort Operations.
That question is a little more complex than it may seem. There are THREE types of roads within Sanctuary Lakes Resort and the rules differ for each.
1. The Boulevard
The Boulevard including the Entry Boulevard belongs to Wyndham City Council (WCC) which has full responsibility for maintenance of the road surface, road markings and traffic signs, the road drainage and the subsurface stormwater system as well as the footpaths. While the construction was the responsibility of Sanctuary Lakes Developments (the Developer), upon completion the infrastructure was handed over to WCC for ongoing maintenance. Any concerns with the road surface, stormwater matters or footpaths should be reported preferably by email to OCmanager@sanctuarylakes.com.au so the matter can be taken up with the appropriate persons at WCC.
Quite separately, although WCC owns the nature strips and median strips, Sanctuary Lakes Resort Services (SLRS) has a contract with WCC for the maintenance of the median strips and nature strips along the Boulevard. SLRS reticulates recycled water to these areas.
2. Gated Owners Corporations
All roads in gated stages belong to the owners corporation which has full responsibility for maintenance of the road surface, road markings and traffic signs, the road drainage and the subsurface stormwater system as well as the footpaths. All these items are part of the common property where ownership is shared jointly by each member of that owners corporation. Any concerns with these matters should be reported to the owners corporation committee which is responsible for arranging any maintenance needed.
"Gated owners corporations" include all those OCs which obviously have gates as well as Stage 5 (Swingers Green), Super OC4 (Regatta Beach) and the Stage 8 (Pinnacle) road from the roundabout at the north-west corner of the Golf Clubhouse car park to the top of the hill. The same rules apply to groups of townhouses that share common property but do not have gates.
3. All other roads
The remaining roads in unlimited owners corporations are like any other roads outside Sanctuary Lakes within the City of Wyndham. These roads all belong to Wyndham City Council (WCC) which has full responsibility for maintenance of the road surface, road markings and traffic signs, the road drainage and the subsurface stormwater system as well as the footpaths. While the construction was the responsibility of Sanctuary Lakes Developments (the Developer), upon completion the infrastructure was handed over to WCC for ongoing maintenance. Any concerns with the road surface, stormwater matters or footpaths should be reported preferably by email to OCmanager@sanctuarylakes.com.au so the matter can be taken up with the appropriate persons at WCC.
Quite separately, although WCC owns the nature strips, each adjourning lot owner is responsible for the installation and maintenance of the median strips outside their property. The Sanctuary Lakes Nature Strip Policy outlines the treatment of nature strips and is available at [click here]. Utility services are located in nature strips. Lot owners must take care not to disturb any utilities during construction or maintenance of nature strips.
All bridges at Sanctuary Lakes Resort are maintained by WCC. For safety and road traffic reasons, WCC has responsibility for the maintenance of all bridges and bridge abutments irrespective of whether they are in a gated OC or not.
Utility services at Sanctuary Lakes were installed by and are maintained by the various authorities. Apart from security services that are accessed using your telephone landline, neither Sanctuary Lakes Resort Services nor the owners corporations are involved with the provision or maintenance of utility services.
Contact the appropriate authority directly with any concerns or service difficulty with utility services.
All service difficulties and faults should be reported to Powercor on 13 24 12. If you have it available, quote your NMI Number for clear identity of your property. Your 11-digit NMI Number will be shown in correspondence from your electricity supply retailer and in any correspondence from Powercor. Supply and invoice enquiries should be directed to your electricity supply retailer whose contact details appear on your electricity invoices.
Natural gas is provided throughout Sanctuary Lakes Resort. SP Ausnet is the distributor responsible for gas pipes and meters at Sanctuary Lakes Resort. Call SP Ausnet to report faults and emergencies on 13 67 07. Supply and invoice enquiries should be directed to your gas supply retailer whose contact details appear on your gas invoices.
3. Water & Sewerage
City West Water provides water and sewerage services to all residences at Sanctuary Lakes Resort. Call City West Water on 13 26 42 to report faults and emergencies for water and sewerage.
City West Water is also the retailer that invoices each lot for water and sewerage services. Account enquiries can be made on 13 16 91. City West Water also invoices each lot owner for the Waterways & Drainage Charge as well as acting on behalf of Parks Victoria to collect the Annual Parks Charge on the first account in each financial year.
4. Street Lighting
Street lighting is provided by Powercor under contract to WCC. Any malfunctions with street lighting should also be reported preferably by email to OCmanager@sanctuarylakes.com.au so the matter can be taken up with the appropriate persons at WCC. Powercor will determine when corrective action is taken in accordance with its contract with WCC. SLRS has no role in the contract.
Lots that are served by fibre from ClubLINKS Telecommunications can arrange an internet connection through ClubLINKS Telecommunications - phone 1300 880 809. These lots are most gated stages and lots released since 2009.
NBN Co. plans to deliver broadband services to Sanctuary Lakes in the first half of 2019. Following representations from SLRS in conjunction with City of Wyndham, Telstra Infrastructure has provided broadband services through ADSL2+ to most of Sanctuary Lakes Resort.
The Telstra Top Hat project involved the upgrade of existing services to deliver ADSL2+ using a box on top of the existing communication box - hence the Top Hat name. This is a Telstra Infrastructure project and therefore is available to customers of any internet service provider who uses Telstra Infrastructure - not only Telstra Retail customers.
Lot owners wanting an internet services or who wish to upgrade to ADSL2+ should contact your internet service provider. If you need more details, speak with the Telstra Shop at Point Cook Town Centre (opposite the Coffee Club). Only the Telstra Shop at Point Cook Town Centre has full details of services available. Contacts with other Telstra outlets may not provide the current status of available services.
Our understanding is that other telephone companies have no plans to provide the necessary infrastructure needed for internet services into Sanctuary Lakes.
Postcodes are the property of Australia Post and are used by Australia Post for the distribution of mail.
Sanctuary Lakes does not qualify for its own unique postcode. Australia Post will authorise any new postcodes to suit its mail distribution practices. Changes are rare.
There have been several proposals presented to lot owners about a possible separate postcode. These proposals are without foundation. For the foreseeable future, Sanctuary Lakes will retain the same postcode as Point Cook.
Separately, SLRS has been negotiating for Sanctuary Lakes to be recognised as a suburb.
Currently Sanctuary Lakes is not recognised as a "suburb" under the City of Wyndham's Geographic Naming Policy. The policy requirements are set in the Victorian legislation's Geographic Place Names Act 1998 and Wyndham is bound to follow that State legislation. Banks and some government departments will only use recognised suburb names and so show all Sanctuary Lakes addresses as Point Cook. Other authorities such as VicRoads accept Sanctuary Lakes as an address. SLRS will continue to make representations to have Sanctuary Lakes recognised as a suburb but progress will be slow.
Sanctuary Lakes is recognised as a Locality and so qualifies to be signposted by VicRoads as a locality.
SLRS has been negotiating with Wyndham City Council and the Victorian Government to have Sanctuary Lakes recognised as a suburb. Such recognition would allow Sanctuary Lakes to be an authorised address for mail delivery and for records held by Government, large corporations (such as the banks) and Wyndham City Council.
The suburb boundaries would be clearly defined and would include not only Sanctuary Lakes Resort but also those locations within the original Sanctuary Lakes development. Hence Sanctuary Lakes would most likely include Sanctuary Lakes Shopping Centre (which includes Sanctuary Lakes Post Office and many businesses using the Sanctuary Lakes name), Sanctuary Lakes Hotel, Lumen Christi School, houses between Sanctuary Lakes Hotel and Lumen Christi School and the two residential areas between Sanctuary Lakes Resort and Saltwater Reserve.
For details of the work to date, CLICK HERE
Discussions are continuing.
SLRS has no role in the management or operation of the golf course, golf club or the Club House. The course, the club and the Club House are the responsibility of a separate company - Sanctuary Lakes Club Limited (SLCL). SLRS has no input into the operating decisions of SLCL. Membership subscriptions, green fees, playing conditions and control of the Club House including the restaurant and function rooms are all handled by SLCL which makes its decisions in the interests of golf club members.
Residents and any member of the public may use the restaurant provided the Club's dress code is satisfied. Similarly residents and members of the public have access to green fee playing conditions provided by the Club.
Nonetheless, SLRS does have agreements with SLCL for many services that suit both companies. SLRS owns the maintenance shed and rents to SLCL part of the shed. Two companies share the receipt of recycled water. SLRS then rents storage space in the golf course dams to store water. SLRS supplies some gardening services to SLCL around the Club House.
Where the golf course boundary is a fence of a lot owner, SLRS has an agreement to cut the grass approximately one mower-width wide along the course side of the boundary fence to keep weeds and long grass down and decrease fire risk and snake activity. This work is done four times each year at SLRS expense. Hopefully the practice also reduces the spread of weeds from the course into residential yards.
The rules concerning residents walking on the golf course and the hours when this is allowed are all at the absolute discretion of SLCL.
The roads within Sanctuary Lakes Resort are public roads, except those in gated stages. In accordance with Victorian Road Safety Road Rules, all roads within Sanctuary Lakes Resort are subject to a speed limit of 50 km/h.
Hoon driving involves a vehicle travelling at very high speed, or in a manner that produces burnouts and doughnuts. Dangerous driving, careless driving, failure to have proper control of the vehicle and causing the vehicle to make excessive noise or smoke are also considered hoon-related offences if they are committed in circumstances involving the improper use of a motor vehicle. Under the Road Safety Act 1986, Victoria Police is authorised to impound or immobilise vehicles for 30 days when Victoria Police members reasonably believe that an individual has committed a hoon related offence. Repeat drink, drug, disqualified or unlicensed driving and passenger overloading are also subject to vehicle impoundment/immobilisation provisions.
Only members of Victoria Police can issue infringement notices for these offences. Security officers can note offences and report such matters to police but are not authorised to take any other action.
If you are concerned about the behaviour of drivers in relations to these issues, call Werribee Police on 9742 9444 or Laverton Police on 9369 2122.
Reports of hoon driving help Victoria Police target repeat offenders and focus on specific locations.
If you know the identity of a hoon driver, have knowledge of hoon driving activity, or are able to provide a description of vehicles involved (make, model, colour, registration number) you can report this to Crime Stoppers without revealing your own identity.
Contact the Crime Stoppers Hoon Hotline on 1800 333 000 or report it online at www.vic.crimestoppers.com.au
There are four areas outside Sanctuary Lakes Resort that SLRS maintains to add to the safety, appearance and amenity of these areas. Sanctuary Lakes Resort does not own these area but has agreed to do this work. Hence these areas are maintained to the standard in the various maintenance agreements and not to the same standards as apply within Sanctuary Lakes Resort.
1. Golf Course Perimeter
Where the golf course boundary is a fence of a lot owner, SLRS has an agreement with Sanctuary Lakes Club Ltd. to cut the grass approximately one mower-width wide along the course side of the boundary fence to keep weeds and long grass down and decrease fire risk and snake activity. This work is done four times each year at SLRS expense. As well as improving the appearance of the area without impacting on the standards of "rough" on the course, the practice also aims to reduce the spread of weeds from the course into residential yards.
2. Point Cook Road frontage
SLRS maintains the area between the boundary wall and the concrete footpath, including providing irrigation. This area is the "first impression" for people arriving at Sanctuary Lakes and links well with the Entry Boulevard. Adjoining lot owners do not have access to these areas and so it is impractical for them to provide any maintenance. The area is maintained at a similar standard to parks within Sanctuary Lakes Resort. SLRS also trims the trees to minimise potential damage from falling tree limbs.
3. Skeleton Creek
The areas along Skeleton Creek including the paths belong to Parks Victoria and are the maintenance responsibility of Wyndham City Council (WCC). SLRS has no jurisdiction over these areas. By agreement with WCC, SLRS cuts the grass between the path and the property boundary four times each year to keep weeds and long grass down and decrease fire risk and snake activity. The flood plain alongside Skeleton Creek is a natural place to attract snakes and so any grass cutting between the path and the property boundary will have minimal impact on snake activity.
Some residents have requested seating in this area outside Sanctuary Lakes. This item can be considered along with requests for furniture, playgrounds and sporting facilities in the Sanctuary Lakes parks, subject to WCC agreement.
4. Skyward Drive Wetlands
The wetlands north of Skyward Drive provide a wetland filter for stormwater flowing from parts of Saltwater Reserve, Esperance and Sanctuary Lakes Resort. The filter activity has an important role improving the quality of water flowing from this area into the lake. The ponds are not designed as lakes but are wetlands that rely on the plants to provide filter of the water when it is flowing.
The wetlands are NOT part of Sanctuary Lakes Resort, contrary to what is shown on some maps. The wetlands are under the control of Wyndham City Council (WCC) and City West Water (CWW).
SLRS has agreed with WCC to cut the grass four times each year in the area between the pedestrian path and Skyward Drive to improve the safety of persons using the path. The remaining area must be left in the control of WCC and CWW so the wetland filter function is not compromised.
There are no areas at Sanctuary Lakes Resort for exercising dogs off leads. Wyndham Council rules require that dogs must be on leads at all times when they are outside their home property.
There is a purpose-built fenced dog exercise area at the Saltwater Reserve on Point Cook Road. Further details and Wyndham City Council's requirements are provided on the Sanctuary Lakes Resort website CLICK HERE
Advice is provided on the Sanctuary Lakes Resort website
Playground equipment can only be provided and maintained by Wyndham City Council (WCC). WCC insists that their staff will maintain all playgrounds and they call regularly to check and adjust equipment. The WCC policy is for safety and liability reasons.
A small number of playgrounds were equipped by the developer with equipment for the under six age group. SLRS has been in negotiation with WCC on this issue. WCC approved significant equipment for the park at Regatta Cove Reserve which was installed by WCC in late 2016. The equipment includes items for 6 to 12 year olds.
WCC has agreed that the next park that will receive playground equipment is the park at Oyster Bay Chase. This item has not yet been included in the WCC budget.
Three outdoor gymnasia were installed in December 2013. The static gym equipment is provided for defined exercises for which instructions are provided within the gym area. A set of eight exercises is illustrated. The equipment provides for sit ups, push ups, vault bar, chin up, body curl, step up, seated dips & log hop.
The gyms are located at:
- Times Square Park near the corner of Rockefeller Way,
- South Shore Gardens Park in Middle Park Drive, and
- Skyline Park at the corner of Sanctuary Lakes East Boulevard and Coastal Promenade.
Plans are being developed for more equipment such a basketball ring with backboard and a bocce pitch in suitable parks where small groups can enjoy the activity. Playing fields for team sports are provided at Saltwater Reserve on Point Cook Road, south of Esperance.
Newsletters are sent by email to lot owners and tenants who provide their details to email@example.com. Details should show: First name, family name, lot number or street address and email address. If you would like copies of the Newsletters sent to more than one email address, provide details in your request.
Previous Newsletters are provided on the Sanctuary Lakes Resort website CLICK HERE
For those without an email connection, a copy of the current Newsletter may be collected from the SLRS Office in the Waterfront Building.